Help & FAQs

Luxury and value meet, making it an investment in your happiness.

Tailored elegance ensures our pieces complement every home's unique aesthetic.

Crafted with excellence, each piece undergoes rigorous quality assurance tests.

Our promise: receive what you see, or get a full refund.

We completely get it, we change our minds too!

As we aim to process orders as fast as possible, you must request any cancellations or changes within 12 hours of ordering, after that time all requests will be denied.

Your order can be returned or exchanged by a preferred style for free for a full refund after it is received and confirmed by us.

Return shipping is free.

To place an order, simply browse our collections, select the desired items, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Only the top ones.

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission.

Visa
Mastercard
American Express
Discover
Diners Club

Apple Pay
Google Pay
Amazon Pay
Meta Pay
Shop Pay

iDeal
Bancontact

More info at Payment Methods

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Depending on the shipping address orders can be shipped from European (Poland) or Asian Warehouse (Hong Kong).

We only offer one type it's Insured & Tracked Shipping.

it's price is always shown at checkout. Can be Free or have a Flat Rate. Depending on the order value, product type or any promotional campaign that we decide.

We ship to USA, Canada, Mexico, Australia, New Zealand, UAE, Qatar and Saudi Arabia, United Kingdom, Europe/EEA Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

To enquire about shipping to a different destination, please contact us hi@palatiumlux.com

Shipping times vary from 3 to 25 days, depending on the final destination of your order. You can find everything in our Shipping Policy.

To start your return/refund process you can always contact us for any return question at hi@palatiumlux.com or follow the steps in Refund & Return Policy.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Free return shipping.

30-day return policy.

100% Refund Guaranteed.

In order to complete the return, you must have a proof of purchase.

Refunds are processed within 10 days from when we receive the item(s).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

You can always contact us for any return question at hi@palatiumlux.com.

Damage
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Any damaged or used product.

Products that have use marks.

Items sent back to us without first requesting a return will not be accepted.

Unfortunately, unless is a defective product we do not accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.