Shipping policy

At Palatium Lux, every order is insured and tracked to ensure your peace of mind.

Order Handling Time: 1 to 3 business days

Shipping Time: 3 to 20 business days

Once your order has shipped, you will receive a tracking number via email. You can track your order at any time via our Track Your Order page.

Please note that delivery times may vary due to location, local holidays or high volume periods.

Insurance Coverage: All packages are insured for up to 3 months from the date the order was placed. If you encounter any issues within this period, please contact us promptly for assistance.

Depending on the shipping address, orders may be shipped from our European or Asian warehouse. For further details, please refer to our Help FAQ or Shipping Policy.

For inquiries, contact us at hi@palatiumlux.com, via our Contact Page, or on social media.

Thank you for choosing Palatium Lux!