Widerrufsrecht
At Palatium Lux, we are committed to providing a seamless and elevated shopping experience. If your order is not as expected, we are pleased to offer returns in accordance with the policy below.
Key Details
- Complimentary return shipping
- 30-day return window
- Full refund to original payment method
Returns
Return Window
Returns are accepted within 30 days of delivery.
Eligibility
To qualify for a return, items must be:
- Unused and in their original condition
- Accompanied by all original packaging and tags
- Free from any signs of wear or damage
Proof of purchase is required, and photo confirmation may be requested to process your return.
Return Process
We offer a streamlined, self-serve return experience:
- Securely access your order using your email and a one-time login code
- Submit your return request for review
- Once approved, you will receive a prepaid return label along with detailed instructions
Please note: Items returned without prior approval will not be accepted.
Refunds
Refund Processing
Once your return has been received and inspected, your refund will be issued to your original payment method within 10 business days.
Processing Time
Depending on your financial institution, additional time may be required for the refund to appear on your statement. If your refund has not been reflected after 15 business days, we recommend contacting your provider or reaching out to us for assistance.
Damages & Issues
We kindly ask that you inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us promptly so we may resolve the matter with care and priority.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Perishable goods, personal care items, and hazardous materials
- Items showing signs of use, wear, or damage after delivery
- Final sale items and gift cards
Exchanges
To ensure the quickest resolution, we recommend placing a new order for your preferred item once your return has been approved.
Contact
For any questions regarding your return, our team is here to assist:
We appreciate your trust in Palatium Lux and remain dedicated to delivering a refined and dependable experience with every order.