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Top Frequently Asked Questions
Shipping
Types of shipping
Types of shipping
We only offer one type it's Insured & Tracked Shipping.
it's price is always shown at checkout. Can be Free or have a Flat Rate. Depending on the order value, product type or any promotional campaign that we decide.
What countries do you ship to?
What countries do you ship to?
We ship to USA, Canada, Mexico, Australia, New Zealand, UAE, Qatar and Saudi Arabia, United Kingdom, Europe/EEA Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
To enquire about shipping to a different destination, please contact us hi@palatiumlux.com
How long will it take to receive my order?
How long will it take to receive my order?
Shipping times vary from 3 to 25 days, depending on the final destination of your order. You can find everything in our Shipping Policy.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).